Use cases

Put an agent on it.

Customer requests, sales follow-ups, content, and the details that keep a business running. Give a persistent agent one ongoing responsibility, the apps to act, and clear boundaries. It can remember the context and return to the next step without another prompt.

Customer Support

Mira at Northstar Tools

Resolve routine tickets overnight and keep humans focused on refunds, bugs, and enterprise accounts.

The situation
A 14-person hardware SaaS company with one support lead and customers across three time zones.
Connected apps & integrations
CRM · Knowledge Base · Email · Slack · Tasks
What the agent does
  1. Classifies every incoming request by urgency, customer tier, and topic.
  2. Searches docs, previous tickets, and product notes before drafting a reply.
  3. Returns to unresolved requests and asks for human review on refunds, access changes, and other sensitive decisions.
What it monitors
Inbox, helpdesk queues, chat, knowledge base updates
Read the setup guide

Content Engine

Jonas at Fieldnote Labs

Run a publishing pipeline that keeps researching, drafting, updating, and measuring articles.

The situation
A technical founder who needs consistent product-led content without hiring a full editorial team.
Connected apps & integrations
Research · CMS · Images · Analytics · Calendar
What the agent does
  1. Finds topics, builds briefs, drafts articles, and prepares social snippets.
  2. Routes drafts for approval and schedules accepted pieces for publishing.
  3. Schedules a return to published articles, checks engagement, and proposes updates when results change.
What it monitors
Search trends, competitor pages, analytics, editorial calendar
Read the setup guide

Sales Follow-Up

Priya at LumaOps

Prevent qualified leads from stalling because nobody followed up at the right time.

The situation
A B2B operations platform where inbound leads arrive from ads, webinars, and partner pages.
Connected apps & integrations
CRM · Email · Calendar · Enrichment · Notifications
What the agent does
  1. Enriches new leads and scores them against your ideal customer profile.
  2. Uses contact history to prepare a relevant message and schedule its next check.
  3. Returns to unanswered leads, adapts when a reply arrives, and updates the CRM without a fresh prompt.
What it monitors
Forms, demo requests, CRM changes, email replies
Read the setup guide

Ad Operations

Mateo at BrightCart

Continuously monitor spend, creative fatigue, campaign anomalies, and landing page performance.

The situation
An ecommerce team running paid acquisition with fast-moving budgets and weekly creative tests.
Connected apps & integrations
Google Ads · Meta · Analytics · Sheets · Tasks
What the agent does
  1. Checks ROAS, CPA, spend pacing, and campaign anomalies on a schedule.
  2. Creates budget-change recommendations and flags underperforming creatives.
  3. Returns after approved changes to check results and prepare the next recommendation.
What it monitors
Ad platforms, budgets, conversion events, landing page analytics
Read the setup guide

DevOps and SRE

Elena at StackHarbor

Triage incidents and routine maintenance without waiting for someone to notice every alert.

The situation
A small platform team responsible for deploys, uptime, customer alerts, and routine fixes.
Connected apps & integrations
GitHub · Monitoring · Logs · Status · Slack
What the agent does
  1. Groups alerts, inspects logs, and compares incidents with past fixes.
  2. Creates tickets, drafts runbook steps, and opens pull requests for simple fixes.
  3. Schedules follow-up checks and keeps stakeholders updated until the incident is resolved.
What it monitors
Deploys, alerts, logs, GitHub issues, uptime checks
Read the setup guide

Back Office

Sam at Atlas Kitchens

Automate recurring operational work across finance, inventory, and vendor coordination.

The situation
A multi-location service business with invoices, vendor emails, receipts, and weekly reporting.
Connected apps & integrations
Email · Files · Accounting · Sheets · Tasks
What the agent does
  1. Extracts data, reconciles records, and checks exceptions against policy.
  2. Creates approval tasks for anything outside the normal operating range.
  3. Follows up on missing records and returns to open exceptions before the next reporting cycle.
What it monitors
Invoices, receipts, inventory changes, vendor emails
Read the setup guide

Your agents. Your choice.

Run Apteva your way.

Self-host free

Open source. Run Apteva on your own infrastructure and choose the models and apps your agents use.

npx apteva
Read the setup guide View on GitHub

Let us handle the hosting

A hosted Apteva workspace, ready for your agents. Plans from $29/month, with a 7-day free trial.

Start free trial

No credit card required.