
Mira at Northstar Tools
Customer Support
A 14-person hardware SaaS company with one support lead and customers across three time zones.
Resolve routine tickets overnight and keep humans focused on refunds, bugs, and enterprise accounts.
Watches
Inbox, helpdesk queues, chat, knowledge base updates
Agent Workflow
- 1Classifies every incoming request by urgency, customer tier, and topic.
- 2Searches docs, previous tickets, and product notes before drafting a reply.
- 3Escalates only when policy, sentiment, or account state requires a human.
Apps and Integrations




