Privacy Policy

At Apteva ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent platform and related services (the "Service").

We use the collected information for the following purposes:

• To provide and maintain our Service
• To process your transactions and billing
• To improve and personalize your experience
• To develop new features and services
• To communicate with you about your account
• To send you updates, newsletters, and marketing materials (with your consent)
• To monitor and analyze usage patterns
• To detect and prevent fraud or security threats
• To comply with legal obligations

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics)

• Legal Requirements: When required by law or in response to legal process

• Protection of Rights: To protect our rights, property, or safety, or that of our users

• Business Transfers: In connection with any merger, acquisition, or sale of assets

• Consent: With your explicit consent or at your direction

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. This includes:

• Account information: Retained while your account is active
• Usage data: Generally retained for up to 24 months
• AI agent data: Retained according to your subscription plan
• Legal compliance: Retained as required by applicable laws

You may request deletion of your account and associated data at any time, subject to any legal retention requirements.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information

• Portability: Receive your data in a portable format

• Opt-out: Unsubscribe from marketing communications

• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

We use cookies and similar tracking technologies to enhance your experience on our Service. These technologies help us:

• Remember your preferences and settings
• Authenticate your login
• Analyze usage patterns and improve performance
• Personalize content and features

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, please contact us using the information provided above.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

You also have the right to lodge a complaint with your local data protection authority.