Apteva Support
How can we help?
Get help with the Apteva mobile app, Cloud, self-hosted workspaces, agents, integrations, subscriptions, and your account.
Email supportcontact@apteva.ai
Support areas
What we can help with
Account and sign-in
Access problems, account verification, workspace membership, or security concerns.
iPhone and iPad app
Installation, connection, notifications, synchronization, crashes, or unexpected behavior.
Agents and integrations
Agent execution, tool permissions, model providers, connected apps, or failed workflows.
Cloud and self-hosting
Hosted workspaces, local deployments, updates, networking, and dashboard access.
Subscriptions
Plan questions, App Store subscriptions, invoices, renewal, or cancellation guidance.
Privacy and deletion
Data questions, privacy requests, account deletion, export, or connected-service access.
Before emailing
Include useful diagnostics
A concise report helps us reproduce the problem without unnecessary back-and-forth.
- Your Apteva account email and workspace name.
- The app version, iOS or iPadOS version, and device model.
- What you expected, what happened, and the steps that produced it.
- The approximate time of the problem and any visible error message.
- A screenshot or screen recording when it does not expose sensitive data.
Keep credentials private
Never email passwords, API keys, access tokens, recovery codes, private prompts, or confidential customer data. We will not ask you to send a password.
Account deletion
Delete an account or hosted data
Email us from the address connected to your account. Use the subject "Account deletion request" and identify the workspace you want removed. We may verify your identity and workspace authority before completing the request.
Request account deletion →Open source
Report a reproducible software issue
Public issues for the open-source runtime can be reported on GitHub. Security vulnerabilities and reports containing private information must be sent by email, not posted publicly.